Desktop Engineer / Service Desk

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Overview

We are looking for a motivated Desktop Support Engineer with at least 1 year of hands-on experience to provide technical support to end users, maintain IT systems, and ensure smooth day-to-day operations. The ideal candidate has strong troubleshooting skills, good communication abilities, and a solid understanding of desktop hardware, software, and networking basics.

Key Responsibilities

. Provide Level 1/Level 2 technical support for desktops, laptops, printers, and other peripherals.

. Install, configure, and troubleshoot Windows/Mac operating systems and common business software.

. Diagnose and resolve issues related to network connectivity, VPN, Wi-Fi, and basic LAN problems.

. Set up and manage user accounts, permissions, and computers in Active Directory/Microsoft 365.

. Perform routine system updates, patches, and antivirus checks.

. Assist with new device setup, imaging, and hardware replacement.

. Maintain IT inventory of devices, accessories, and software licenses.

. Document all support activities, incidents, and resolutions in the ticketing system.

. Provide on-site and remote support to employees as needed.

. Escalate complex issues to senior IT staff or relevant teams.

Required Skills & Qualifications

. 1+ years of experience in desktop support, technical support, or IT helpdesk roles.

. Strong knowledge of Windows 10/11, Microsoft Office/O365, and common desktop applications.

. Basic understanding of network concepts (TCP/IP, DHCP, DNS).

. Experience with ticketing systems (Jira, ServiceNow, Freshservice, etc.).

. Familiarity with printers, mobile devices, and hardware repairs.

. Good communication skills and ability to work with users at all technical levels.

. Strong troubleshooting and problem-solving abilities.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to [Confidential Information], Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name : Ashwak Ahmed

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.