DESKTOP ENGINEER

*Job Summary:

We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software.The ideal candidate will have hands-on experience supporting end users in a professional environment.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
• Set up and support user accounts, email, and access permissions.
• Maintain asset inventory and documentation of IT support activities.
• Coordinate with vendors for hardware replacements and warranty claims.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Educate and guide users on best practices and preventive maintenance.

Required Skills & Qualifications:

• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
• Basic understanding of networking (LAN, Wi-Fi, IP addressing).
• Experience in end-user support, including remote assistance tools.
• Good communication and problem-solving skills.
• Ability to work independently and manage time effectively.
• Preferred Qualifications:
• Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of Active Directory, Outlook, and remote desktop tools.*

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA