Desktop Engineer

Provide onsite and remote technical support for desktops, laptops, and peripherals - Schools

Install, configure, and troubleshoot Windows OS and enterprise applications

Perform system imaging, re-imaging, and deployment using SSOE standards

Support Microsoft Office 365, Outlook, Teams, and other business applications

Manage Active Directory accounts (password reset, unlock, user provisioning)

Troubleshoot hardware issues (PCs, printers, scanners, monitors)

Perform asset tagging and inventory management

Ensure compliance with IT security and corporate policies

Provide VIP support when required