Desktop Engineer - East (6 months renewable Contract)

About the client:

Our client is a MNC.

Responsibilities:

• Serve as the first point of contact for seeking technical assistance, over the phone, remote connection software, chat, and email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details
• Walk through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in internal ticketing systems.

Requirement:

• Diploma / Bachelor's degree required in Computer Science, Information Systems or equivalent.
• Technical support professional with 3 years experience in the IT technical support / Desktop Support focused on end-user support
• Good experience in support and troubleshooting Windows and Mac OS including mobile devices (iOS and Android mobile operating systems)
• Ability to diagnose and resolve basic to moderately complex end-user technical issues
• Experience with setup and configuration of end-user desktop and laptop computer hardware, software, phones and peripherals.
• Working hours - staggard time - 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11AM to 8PM and one half day Saturday / Sunday for every 5-6 weeks.

Interested candidates, who wish to apply for the above position, please send in your resume to [Confidential Information]

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394

EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

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