Desktop Engineer AMK

Key Responsibilities

• Provide Level 2/3 support for desktops, laptops, mobile devices, virtual desktops, peripherals, and connectivity issues.

• Install, configure, deploy, and troubleshoot Windows, Microsoft 365, Teams, Outlook, OneDrive, and SharePoint.

• Manage endpoint platforms, software and OS deployment, patching, endpoint protection, encryption, MFA, and device compliance.

• Resolve incidents and service requests, conduct root cause analysis, and coordinate with vendors and infrastructure teams.

• Support device provisioning, refresh, migration, decommissioning, and asset inventory management.

• Support workplace technology projects, testing, rollouts, and change management activities.

• Maintain technical documentation and reports, and support audits and security compliance requirements.

Requirements

• Diploma or Degree in IT, Computer Science, Computer Engineering, or a related discipline.

• Minimum 5 years of relevant experience in desktop engineering, End-User Computing (EUC), or endpoint management.

• Hands-on experience with Windows, Microsoft 365, and tools such as Microsoft Intune, SCCM, Microsoft Entra ID, or Active Directory.

• Experience in software and OS deployment, patch management, endpoint security, and vulnerability remediation.

• Strong troubleshooting skills across hardware, software, networking, and authentication.

• Experience in incident, problem, and change management, including Change Advisory Board (CAB) processes.

• Experience supporting device refresh programmes and migrations.

• Good communication and stakeholder management skills.

Added Advantages

• Experience in Singapore Government, Statutory Board, WOG, or GCC environments.

• Familiarity with IM8 and government cybersecurity requirements.

• Relevant ITIL, Microsoft, or CompTIA certifications.