Desktop Engineer

An exciting opportunity to work with a leading Technology solutions provider as a Desktop Engineer.

Our client, a reputable organization with a strong regional presence, is currently seeking an experienced Desktop Engineer to support end-user computing operations and serve as the first point of contact for IT support.

Overview

This role focuses on providing high-quality desktop and client platform support, ensuring incidents and service requests are resolved efficiently while meeting agreed service levels. The successful candidate will work closely with users, vendors, and internal IT teams to maintain a stable and compliant end-user environment.

Responsibilities

• Provide first-level and second-level desktop and client platform support

• Troubleshoot and resolve incidents related to Microsoft OS, Office, Outlook, and end-user devices

• Perform data migration, device setup, and user onboarding

• Respond promptly to incidents and investigate escalated issues

• Deliver temporary workarounds and permanent resolutions

• Handle service requests related to end-user computing

• Monitor and ensure compliance with service level agreements (SLAs)

• Maintain system documentation, configurations, and asset records

• Liaise with vendors on hardware replacement and warranty matters

• Support hardware refresh cycles and device replacement projects

• Prepare service reports and recommend improvement actions

Qualificiation:

• Diploma or Degree in Information Technology, Information Systems, Electrical/Electronic Engineering, or equivalent

• 3-5 years of hands-on experience in desktop or end-user support

• Strong working knowledge of Microsoft Windows OS, Microsoft Office, and Outlook

• Good analytical and problem-solving skills with the ability to manage multiple priorities

• Strong customer service and communication skills

• Independent, proactive, and able to work with minimal supervision

• Able to build effective working relationships across teams and stakeholders

What's on Offer

• Opportunity to work with a well-established client

• Exposure to enterprise IT environments

• Competitive remuneration package

Name: Sachet Sethi

Direct Line: +65 6697 7971

EA License No: 91C2918

Personnel Registration Number: R1439850