Desktop Engineer (L1 & L2)

Job Description

. Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.

. Support event, video conference with understanding knowhow and break fix

. Support and troubleshoot desktop Technology and application like Microsoft Office

. General concept for reporting, dashboard

. With proactive communication with senior executive with quick resolution and follow up plan

. Fast learner on new technology with data driven

. Ensuring proper documentation, notification, tracking, and follow up of all incidents

. Team Management with cross country is ideally passionate, high performer, fast learner, willing to take ownership work overtime required occasionally for emergency, project and VP support

. Facilitate requirements discussions, troubleshooting and translate specifications in both ENGLISH and MANDARIN with stakeholders in China who communicate solely in MANDARIN.

Job requirements:

. 2+ years of work experience in large enterprise companies

. University degree in computer science or equivalent experience in IT

. Good knowledge in User & VIP Support and ITIL methodology

. Proven ability of project management

. Good Communication with different department and stakeholders

Good to have Requirements:

. Proficient (written and spoken) in ENGLISH and CHINESE (Min B3 in GCE O Level CHINESE) or equivalent) to facilitate requirements discussions, troubleshooting, and translate specifications with MANDARIN-SPEAKING ONLY stakeholders in China.

. Familiar with Mac OS system