Deskside Support Technician

Skill Set: Deskside Support Technician FT Level 1

Position: Full-Time

Days per week 5 days

Language: English/Mandarin (Both C1)

Contract: B2B/Freelance

Location: Singapore

Job Summary:

The Desktop Engineer is responsible for providing technical support and ensuring the efficient operation of end-user devices, software, and peripherals. The role includes troubleshooting, installing, and maintaining desktops, laptops, and other IT hardware and Network

Key Responsibilities:

1. Technical Support:

o Provide first- and second-line support for hardware and software issues.

o Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.

o Respond to service requests and incidents in a timely manner.

2. Hardware & Software Management:

o Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).

o Install and update software applications and drivers.

o Set up and maintain user accounts and permissions.

3. Asset Management:

o Manage IT inventory, including desktops, laptops, and peripherals.

o Ensure proper documentation and tracking of IT assets.

4. Network Support:

o Assist with basic network troubleshooting (e.g., connectivity, printer access).

o Support VPN, wireless, and LAN/WAN configurations as required.

5. Collaboration & Training:

o Work closely with other IT teams to resolve escalated issues.

o Provide user training for new hardware or software implementations.

6. Security & Compliance:

o Ensure devices are compliant with company security policies and standards.

o Conduct regular updates and patches to maintain system integrity.

Key Requirements:

Education & Experience:

· Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

· Proven experience (5+ years) in a similar desktop support or IT helpdesk role.

Technical Skills:

· Proficiency in Windows and macOS operating systems.

· Familiarity with Active Directory, Group Policy, and Office 365.

· Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).

· Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.

· Exposure to endpoint management tools like Intune or JAMF is a plus.

Soft Skills:

· Strong problem-solving and analytical skills.

· Excellent communication and customer service skills.

· Ability to work under pressure and manage multiple tasks effectively.

Preferred Certifications:

· CompTIA A+, Network+

· Microsoft Certified: Modern Desktop Administrator Associate

· ITIL Foundation

Note: Kindly only those apply who have proper working rights for Singapore