Deskside Engineer - 24 x 7 shifts

Optimum Solutions (Singapore) Pte Ltd.

Singapore

1-4 Years

SGD 3,000 - 3,900 per month

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Posted 8 hours ago
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Job Description

Role and Responsibilities:

Incumbent will work in two rotating shifts of 12 hours - including night shifts (as required)
Handle hardware and software first level incidents and queries
Follow established guidelines/processes for escalation
Provide technical support for computer hardware and software
Responsible for installing hardware and computer peripherals on user's systems
Provide IT support to users and patrons
Work on monthly and weekly patching processes
Coordinate with end users for patching

Requirements:

Diploma/ITE educated in hardware/software engineering
1+ year of technical support experience
Able to work in a 24x7 shift (including overnight shifts)
Able to troubleshoot and maintain Windows PCs, M365, Microsoft Office, Active Directory, VDI, VPN etc.
Basic knowledge on Networking - Routing and Switching
Knowledge and experience in handling peripherals like printers, scanners, POS systems etc.
Experience with SCCM is a good to have
ITIL process knowledge is a good to have

Education

Diploma

More Info

Job Type:

Contract Job

Industry:

Information Technology

Role:

Software Engineer /Programmer

Function:

About Company

Optimum Solutions (Singapore) Pte Ltd.

Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company. The services from Optimum are designed to deliver Enterprise Client-Server/ Multi-tier and Web based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects.

We have got over 2200 consultants working with us and have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment to fully serve its clients in Singapore, USA, China, Malaysia, Philippines and India.

Professional Services - Since 1997, we have been providing IT consulting professionals to major national and local firms, Fortune 500, software integrator and software development companies, and major national and local consulting firms.

Managed Services group focuses on the comprehensive services on a managed mode- where the responsibility of delivery and Service Levels are undertaken by Optimum for providing a strong value to the customers.

This Service enables organizations to optimize overheads and realign focus of their internal resource towards core competency and value addition areas of the organization.
Software Applications & Services provides a wide range of services and turnkey solutions that run gamut from short-term focused services to long-term comprehensive, leading-edge solutions. The scope covers the end-to-end application platforms from legacy domains to web based applications.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations. Our customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.

Job ID: 146938159

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