Desk Side Analyst

. Diploma in Information Technology or equivalent in relevant

discipline.

. Minimum 1 year experience in PC, hardware and software

support.

. Able to work on 24 X 7 shift rotation.

. Experience in troubleshooting and managing Win7, MS Office,

MS Outlook, MS Active

. Directory, Mac OS, VDI client, VPN client, Smart phone iOS/

Android, basic networking, POS, scanner, printer and printer

peripherals such as scanners.

. Ability to perform PC hardware and software troubleshooting with

experience in the use of diagnostic programs and tools.

. Experience in incident and request management system.

. Experience in ITIL operating environment is a plus.

. Good customer service and communication skills.

. Ability to manage projects and provide status updates on weekly/

monthly basis.