Deputy Service Delivery Director

Key Responsibilities

• Oversee the day-to-day delivery of payroll, EOR and HR outsourcing services for regional and multi-country clients, ensuring accuracy, timeliness and compliance.

• Lead and develop Service Delivery managers and teams across multiple countries, building a high-performing, client-focused culture and planning capacity as the business grows.

• Own service KPIs and SLAs such as payroll accuracy, on-time delivery, client satisfaction and retention; monitor performance and drive corrective actions where needed.

• Serve as the senior escalation point for key clients and lead regular service reviews with strategic accounts to protect and grow client relationships.

• Drive operational excellence by standardising processes, strengthening internal controls and risk management, and leveraging HRMS and automation to improve efficiency and scalability.

• Ensure compliance with local employment, tax and social security regulations across markets, and manage the performance of in-country partners and vendors.

• Partner with Project Management, Sales, Product and Finance on implementation-to-operations handover, cost-to-serve, pricing input and new service offerings.

• Manage the function's budget, cost-to-serve and service margins.

• Work with the Head of Service Delivery on a structured transition plan and progressively take over team leadership, key client relationships and operational ownership, assuming full accountability for the Service Delivery function within approximately 12 months.

Requirements

• Bachelor's degree in Human Resources, Business, Accounting, Finance or a related field.

• 12+ years of experience in payroll outsourcing, EOR, HR outsourcing or shared services, including at least 5 years leading regional, multi-country teams.

• In-depth knowledge of multi-country payroll and employment compliance across Asia Pacific; broader global exposure is a plus.

• Proven track record of running service operations at scale against SLAs and KPIs, with experience managing budgets or cost-to-serve.

• Strong people leadership, with experience managing managers and leading remote teams across different countries and time zones.

• Excellent client-facing and stakeholder management skills, and confidence handling senior client escalations.

• Continuous improvement mindset; experience with process improvement methodologies (e.g. Lean, Six Sigma) or payroll technology and automation is an advantage.

If you are passionate about technology and meet the above requirements, please don't hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

www.dadaconsultants.com

EA Registration Number: R2197058

Business Registration Number: 201735941W. Licence Number: 18S9037