Deputy / Assistant Director (Information Technology)

Epworth Community Services is a Social Service Agency (SSA) that helps at-risk children and youths from needy and disadvantaged families. We want to create a better world for them so that they can develop their potential. Our work focuses on promoting the mental well-being of children and youths by building strong families and imparting skills for resilient living.

We are a registered charity, a full member of the National Council of Social Service (NCSS) and an Institution of a Public Character (IPC).

With a vision to enable Strong Families, Resilient Living, Beautiful Minds. Our work focuses on promoting and supporting the mental well-being of children and youths through building strong families, and by imparting abilities and skills for resilient living.

In Epworth, the diversity of our services provides many opportunities to match your professional and personal aspiration in the social service sector. We believe that people are our greatest asset and every individual has talent and ability that can be developed to their fullest potential.

Job Purpose

The Deputy / Assistant Director (Information Technology) plays a key strategic and operational role in driving digital transformation across the organisation. He / She will oversee the planning, implementation, and maintenance of IT systems, lead the adoption of new technologies, and ensure cybersecurity and data protection measures are robust and compliant. The role is critical in ensuring the organisations IT infrastructure supports its mission and long-term strategic goals. This is a three-year contract position with the potential for permanent conversion.

Key Responsibilities

1. Strategic IT Leadership

1. Develop and lead the organisations IT strategy aligned with long-term business goals
2. Evaluate and implement emerging technologies (e.g., ERP, HRMS, RPA, AI) to improve efficiency and service delivery
3. Drive digital transformation initiatives across departments

2. IT Operations & Systems Oversight

1. Oversee day-to-day IT operations, including network infrastructure, systems administration, and user support
2. Lead the procurement, deployment, and maintenance of IT hardware and software
3. Ensure business continuity and disaster recovery plans are up to date and tested

3. Cybersecurity & Data Protection

1. Develop and enforce policies for information security and data privacy (e.g., PDPA compliance)
2. Monitor and respond to cybersecurity threats and incidents
3. Ensure data governance and compliance with regulatory standards

4. Project Management

1. Lead cross-functional technology projects, ensuring timely delivery, scope adherence, and budget control
2. Liaise with vendors, consultants, and internal stakeholders to ensure smooth implementation and system integration

5. Team & Stakeholder Engagement

1. Manage and develop the IT team, including hiring, training, and performance management
2. Provide guidance and support to senior management and the Board on IT matters and digital strategy
3. Foster a culture of innovation and continuous improvement within the organisation

Qualifications and Requirements

• Bachelors degree in Information Technology, Computer Science, or a related field (Masters preferred)
• At least 810 years of progressive IT experience, with 3+ years in a leadership role
• Proven experience overseeing enterprise-wide digital transformation projects
• Strong knowledge of cybersecurity frameworks, data protection regulations, and IT governance
• Excellent leadership, stakeholder management, and communication skills
• Ability to work in a fast-paced, multi-stakeholder environment