Depot Repair Centre Manager (AMK)

POSITION SUMMARY

We are seeking a highly experienced and commercially driven Specialised Depot Repair Centre Manager to lead and scale our centralised repair operations. This is a management role that goes beyond traditional repair management - the ideal candidate will proactively source, build, and manage an ecosystem of technology partners, OEMs, component suppliers, and third-party specialists to extend our repair capabilities across new product categories, technologies, and service tiers.

You will be responsible for transforming the depot into a revenue-generating centre of excellence - driving new business acquisition, expanding service offerings, and establishing the depot as a preferred repair partner for enterprise clients, channel partners, and OEMs.

KEY RESPONSIBILITIES

Depot Operations & Repair Excellence
Lead end-to-end depot repair operations, ensuring world-class quality, turnaround times, and cost efficiency across all repair lines. Establish and enforce standardized repair processes, quality frameworks (e.g., ISO 9001,IPC standards), and KPI-driven performance management. Manage workforce planning, technician training, and skills development to support evolving repair technologies. Oversee inventory, spare parts management, and reverse logistics to optimise repair cycle times and reduce costs. Drive continuous improvement initiatives using Lean, Six Sigma, or equivalent methodologies.

Ecosystem Development & Capability Expansion

Identify, evaluate, and onboard strategic partners, OEMs, component suppliers, and specialist repair vendors to extend the depot's repair capabilities into new product lines and technologies. Build and maintain a robust partner ecosystem that enables multi-brand, multi-technology repair services (e.g., IT hardware, IoT devices, medical devices, industrial equipment, EV components). Negotiate partnership agreements, service-level agreements (SLAs), and commercial terms to ensure mutually beneficial and scalable relationships. Stay ahead of emerging repair trends, technologies, and certifications to position the depot as an industry leader. Develop authorised repair centre accreditations with key OEMs and technology brands.

Sales, Business Development & Revenue Growth Act as the commercial leader for the depot - identifying new revenue streams, winning new client contracts, and expanding wallet share with existing customers.
Develop and execute a business growth strategy that positions the depot as a preferred repair partner for enterprise clients, resellers, insurers, and OEMs. Build and manage a sales pipeline for depot repair services, including managed repair programme, warranty support, refurbishment services, and asset recovery. Create compelling service propositions and pricing models tailored to different customer segments and verticals. Collaborate with marketing and sales teams to develop go-to-market strategies, RFP responses, and client presentations. Track and report on revenue performance, margin contribution, and growth metrics.

Stakeholder & Client Management Serve as the primary point of contact for key clients and partners, ensuring exceptional service delivery and relationship management. Conduct regular business reviews with clients and partners to identify upsell opportunities and address service gaps. Report to senior leadership on depot performance, growth initiatives, and strategic recommendations.

QUALIFICATIONS & EXPERIENCE

Required 10+ years of experience in depot repair, service centre management, or after-sales operations, with at least 5 years in a management role. Proven track record of building and managing partner ecosystems, vendor networks, or strategic alliances in a repair/service environment. Demonstrated success in driving revenue growth, winning new business, and expanding service capabilities through commercial initiatives. Deep technical understanding of repair processes across multiple product categories (e.g., IT, telecom, consumer electronics, industrial equipment). Strong commercial acumen with experience in P&L management, pricing strategy, and contract negotiation. Experience with quality management systems (ISO 9001, IPC, or equivalent) and continuous improvement methodologies. Exceptional leadership skills with a track record of building and developing high-performing, multi-disciplinary teams.

Preferred Experience in securing OEM authorised repair centre status for major technology brands. Background in managed services, circular economy, or asset lifecycle management. Familiarity with ERP/repair management systems (e.g., SAP, ServiceNow, or bespoke depot management platforms). MBA or relevant postgraduate qualification is a plus. Industry certifications such as Lean Six Sigma Black Belt, ITIL, or equivalent.

Maestro HR
damien lee tian hong
R1106726
16C8462