Role Overview
We are seeking a strong, hands-on leader to drive our POS Deployment & Training team. This role is responsible for leading end-to-end merchant onboarding, ensuring high-quality training execution, and optimizing activation performance across regions.
You will play a key role in building scalable deployment processes, improving operational efficiency, and ensuring merchants are successfully activated with a seamless onboarding experience.
Key Responsibilities
- Lead and manage a regional team of Deployment Trainers
- Oversee end-to-end POS onboarding, training delivery, and merchant activation processes
- Develop and standardize SOPs, training frameworks, and deployment workflows to ensure consistency and scalability
- Monitor and improve key performance metrics, including activation rate, time-to-go-live, and SLA adherence
- Partner closely with Operations, Product, and Technology teams to resolve issues and continuously improve processes
- Coach, mentor, and develop team members to drive consistent performance and service quality
Requirements
- Experience in POS, retail technology, fintech, or training/onboarding operations
- 4-7 years of experience in deployment, training, onboarding, POS/retail, or fintech operations roles
- Strong stakeholder management and cross-functional collaboration skills
- Data-driven mindset with a strong focus on operational excellence
- Hands-on, proactive, and able to thrive in a fast-paced environment
Regret to inform that only shortlisted candidates will be notified.
www.dadaconsultants.com
EA Registration Number: R1878287
Business Registration Number: 201735941W.
