Delivery Senior Lead - Faculty, Student and Participant Experience
Job Description
Job Description
INSEAD is seeking a Delivery Lead to join our Digital department. This is a full-time, permanent contract position based at our Asia Campus in Singapore. A hybrid working model is in place – 3 days on campus, 2 days from home.
About The Job
The Delivery Lead (internal job title: Delivery Senior Lead - Faculty, Student and Participant Experience) is responsible for reliable end-to-end delivery, business analysis and continuous improvement across one or more products within the Faculty, Student & Participant Experience Value Stream. The role translates business needs into executable plans, coordinates internal, vendor and ODC teams, and ensures solutions are technically feasible, adopted and delivered with measurable value. The role actively identifies opportunities to simplify and improve processes through workflow automation, data and appropriately governed AI-enabled capabilities.
Your role within the team
INSEAD is a Mission-Driven Global Organisation and is rapidly evolving to shape the future of business education
We develop responsible, globally minded leaders to improve the well-being of societies through world-class education across four continents. As we operate in a very dynamic and rapidly changing sector, we continue to innovate, modernising our operations, and driving ambitious strategic initiatives across our campuses, to remain the business school of choice.
Our Culture
Our culture is defined by diversity, independence, rigour, and an entrepreneurial spirit, underpinned by six key competencies. We empower our teams to lead with a growth mindset and a client-focused approach, foster a culture of professionalism and integrity, where collaboration and empathy are the engines of our innovation. These competencies guide how we work, make decisions, and contribute to the School's mission every day.
Independence as a Strategic Advantage
Free from government or university systems, our financial and ideological independence allows us to think, teach, and act without political constraints. This autonomy enables our faculty to pursue rigorous, evidence-based research that creates objective value for our participants and the world.
Our Customers
We serve an influential global base, including senior leaders, multinational corporations, and public sector institutions committed to leadership development at scale. Our programmes attract ambitious individuals who want to shape business and society while our corporate partners rely on us as a strategic ally in developing future‑ready leaders. Working at INSEAD means contributing to an institution whose customers operate at the highest levels of global innovation and impact.
A Diversity of Perspectives
Diversity at INSEAD is about how our people think and challenge assumptions to drive more meaningful innovation. We welcome a wide range of perspectives, believing they lead to better decisions and stronger, more inclusive teams.
We Hire People Who Want To Make a Difference
We seek ambitious individuals who thrive in international environments and share our goal of delivering tangible impact for our customers. Join us to grow your career in a world-class institution where your ideas and contributions truly matter.
About The Team
The Digital department at INSEAD supports the school's global operations by delivering cutting-edge technological solutions that enhance teaching, research, and administrative functions. It ensures seamless integration of digital tools and infrastructure across all campuses, fostering innovation and operational efficiency.
INSEAD is seeking a Delivery Lead to join our Digital department. This is a full-time, permanent contract position based at our Asia Campus in Singapore. A hybrid working model is in place – 3 days on campus, 2 days from home.
About The Job
The Delivery Lead (internal job title: Delivery Senior Lead - Faculty, Student and Participant Experience) is responsible for reliable end-to-end delivery, business analysis and continuous improvement across one or more products within the Faculty, Student & Participant Experience Value Stream. The role translates business needs into executable plans, coordinates internal, vendor and ODC teams, and ensures solutions are technically feasible, adopted and delivered with measurable value. The role actively identifies opportunities to simplify and improve processes through workflow automation, data and appropriately governed AI-enabled capabilities.
Your role within the team
- Delivery Leadership & Roadmap Execution - Own delivery planning and execution for assigned products and projects; convert prioritised roadmaps into achievable plans and deliver agreed scope, quality, timeline and budget outcomes.
- Business Analysis, Automation & Process Improvement - Lead discovery workshops, requirements elicitation and process analysis; produce clear user stories, process flows and acceptance criteria. Actively identify and evaluate opportunities to simplify, automate and enhance business processes using workflow automation, data and AI-enabled capabilities, coordinating with Product Managers, Technical Leads, Architecture, Security and business stakeholders to ensure solutions are viable, governed and deliver measurable value.
- Technical Coordination & Solution Readiness - Work with Technical Leads, Architecture, Security, Data and Integration teams to understand SaaS configurations, APIs, data flows, dependencies and constraints; support testing, defect triage, release readiness and production handover without owning technical architecture.
- Agile Delivery, Governance & Reporting - Facilitate delivery ceremonies and weekly Delivery Syncs; manage risks, issues, dependencies, capacity and sprint-level sequencing; maintain transparent dashboards and evidence-based reporting.
- Stakeholder, Adoption & Change Enablement - Build trusted relationships with business owners and users; coordinate communications, change, training and adoption activities, including train-the-trainer sessions where required.
- Vendor, Partner & ODC Delivery Management - Manage vendor and implementation delivery, Statements of Work, milestones, quality, risks and service reviews within contracts and commercial decisions owned by the Product Manager, Business Partner and Procurement.
- Quality, Data & Operational Excellence - Ensure delivery adheres to architecture, cybersecurity, data-governance and quality standards; monitor platform stability, data quality and production outcomes, and drive continuous improvement.
- Portfolio Flexibility & Cross-Product Delivery - Be deployable across different products and projects within the Value Stream, with primary focus determined by portfolio priorities, and coordinate cross-product dependencies and shared resources.
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering or a related discipline, or equivalent professional experience.
- Relevant delivery certification such as PMI-ACP, PSM I/II, PMP or an equivalent recognised qualification is required or must be obtained within the agreed onboarding period.
- SAFe RTE, CSM, IIBA/BCS business-analysis or relevant platform credentials are advantageous.
- Minimum 5 years of relevant experience in digital delivery, project management, business analysis, SaaS implementation or product delivery.
- Proven experience coordinating cross-functional and distributed teams, vendors or offshore resources; delivering committed plans; facilitating workshops; and improving business processes.
- Experience in higher education, EdTech, scheduling, career services or complex multi-stakeholder environments is advantageous.
INSEAD is a Mission-Driven Global Organisation and is rapidly evolving to shape the future of business education
We develop responsible, globally minded leaders to improve the well-being of societies through world-class education across four continents. As we operate in a very dynamic and rapidly changing sector, we continue to innovate, modernising our operations, and driving ambitious strategic initiatives across our campuses, to remain the business school of choice.
Our Culture
Our culture is defined by diversity, independence, rigour, and an entrepreneurial spirit, underpinned by six key competencies. We empower our teams to lead with a growth mindset and a client-focused approach, foster a culture of professionalism and integrity, where collaboration and empathy are the engines of our innovation. These competencies guide how we work, make decisions, and contribute to the School's mission every day.
Independence as a Strategic Advantage
Free from government or university systems, our financial and ideological independence allows us to think, teach, and act without political constraints. This autonomy enables our faculty to pursue rigorous, evidence-based research that creates objective value for our participants and the world.
Our Customers
We serve an influential global base, including senior leaders, multinational corporations, and public sector institutions committed to leadership development at scale. Our programmes attract ambitious individuals who want to shape business and society while our corporate partners rely on us as a strategic ally in developing future‑ready leaders. Working at INSEAD means contributing to an institution whose customers operate at the highest levels of global innovation and impact.
A Diversity of Perspectives
Diversity at INSEAD is about how our people think and challenge assumptions to drive more meaningful innovation. We welcome a wide range of perspectives, believing they lead to better decisions and stronger, more inclusive teams.
We Hire People Who Want To Make a Difference
We seek ambitious individuals who thrive in international environments and share our goal of delivering tangible impact for our customers. Join us to grow your career in a world-class institution where your ideas and contributions truly matter.
About The Team
The Digital department at INSEAD supports the school's global operations by delivering cutting-edge technological solutions that enhance teaching, research, and administrative functions. It ensures seamless integration of digital tools and infrastructure across all campuses, fostering innovation and operational efficiency.
More Info
Key Skills
AI-enabled Capabilities
SaaS Configurations
Workflow Automation
Data Flows
Agile Delivery
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