Delivery Manager-Managed Services

The Delivery Manager supports full life cycle of managed services for the customer. As a Delivery Manager - Managed Services your responsibilities include -

. Collaborate with Client/IBM stakeholders and influence global client stakeholders, maintaining trusted relationships across regions and business groups.

. Leading AMS (Application Managed Services) programs for global Warehouse Management Solutions in 3PL environments.

. Account financial management, including pricing models, proposal development, P&L

. Optimize operational excellence, ensure delivery as per the contract.

. Manage teams with required upgrade in knowledge management with Manhattan WMS versions.

. Contract/SoW negotiation, authorship, and navigating multilayered approval processes.

. Delivery leadership for managed services engagements, managing Manhattan WMS AMS teams to meet SLA, productivity, and operational KPIs.

To ensure success in the role you will possess the following skills -

. Strong functional expertise in Manhattan WMOS (2017 and active versions), including configuration, integration, testing and warehouse operations alignment.(Preferably 5+ years)

. Extensive experience(approx. 10 years) leading AMS (Application Managed Services) programs for global Warehouse Management Solutions in 3PL environments.

. Deep domain knowledge in Supply Chain & Logistics, with a specialized focus on Warehouse Management Systems and operational excellence.

. Significant experience as a Service Delivery Manager, overseeing endtoend WMS AMS service delivery and establishing QA best practices for system stability and performance. (preferably 5+ years)

. Strong project management experience (Min 10+ years) with exposure to account financial management.