Delivery Advisor - Singapore

What To Expect
The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You'll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience

Regularly update the CRM system to ensure accurate and timely delivery information is available to management

Coordinate with Sales and Operations teams to process pre-delivery, registration and delivery documents completely and accurately.

Manage all prerequisites of the vehicle registration process for customer.

Prepare customer loan and registration documents and collaborate with other employees/partners to ensure successful delivery appointments

Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level

Support the Sales Manager in delivery center operations, task completion and ensuring superior customer service

Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures

Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners

Keep up with industry trends and best practices

What You'll Bring

Comfortable working in a fast-paced environment

Proven ability to work well with others in a team

Self-starter who is goal-oriented and highly motivated

Excellent communication skills and attention to detail

Consistent record of customer service excellence

Enthusiastic and passionate about the changes in the personal transportation industry

Strong organization and time management skills

Perform additional responsibilities as assigned to meet business needs

Proficient with Microsoft Office Suite and CRM tools

Ability to work evenings, weekends, and holidays

Ability to work across multiple systems

Bachelor's degree or equivalent combination of education and experience

Valid driver's license, 2-year minimum driving record required with a clean driving history