Job Description

About PRALET

PRALET is a deli + bakery known for its sourdough sandwiches, sourdough donuts and coconut smoothies. We have operations in both Singapore and Bangkok. Consistency, quality and service matter to us, and we like to add a bold, cheeky personality to everything we do.

We're looking for a hands-on Deli Operations Supervisor to run our Singapore store day to day. You'll make sure every sandwich meets our standard, every shift runs smoothly and every guest leaves happy.

What you'll do

Run daily store operations: opening and closing, getting each shift ready and keeping service moving at peak hours
Lead, coach and motivate the crew (deli, barista and service), and plan rosters so every shift has the right people
Maintain food quality, presentation and hygiene, following our SOPs
Manage ordering, stock levels, supplier deliveries and inventory counts, keeping waste and costs under control
Handle guest feedback and complaints on the floor, and help keep our Google Reviews strong
Track sales, labour cost and service times, and suggest ways to improve
Train new team members and update SOPs when the menu changes
Support catering orders, corporate events and pop-ups, including our mobile donut bar

What we're looking for

2–3 years of experience in F&B operations (QSR, café, deli or bakery), with at least 1 year leading a team
You stay calm and decisive in a fast-paced, high-volume environment
Strong people skills: you lead by example and bring out the best in your team
Organised and detail-oriented with rosters, stock and checklists
Comfortable with POS systems, delivery platforms (GrabFood, foodpanda, Deliveroo) and basic Excel or Google Sheets
Good spoken and written English
WSQ Food Safety Course Level 1 (or willing to complete it); Food Hygiene Officer certification is a plus
Able to work weekends and public holidays on a rotating roster

What we offer