DEBT RECOVERY OFFICER CUM FLOATER

Primary Objectives:- . Handling incoming / outgoing calls queries daily, and transfer to the respective Officers. . Maintain the ability to perform duties in Customer Service. . To provide back-up support as needed, to Officers who are absence from work due to long leaves / infected with Covid. o To call debtors for negotiating repayment arrangements. o Initiates other necessary recovery actions (SMS, email, skip tracing and site visit). o Follow-up promise to pay (PTP) and escalation of assigned cases. o Check with Clients to confirm the payment received. o Contribute to the achievement of the team target set by respective clients. o Daily action of 100 accounts including outgoing call to debtors for negotiating repayment arrangements . To achieve 100% non-complaint to be in line with organization goal.

Relationships:- . Reporting to Portfolio/Collection Manager for assigned portfolio(s). . Reporting to Head of Operation for non-assigned portfolio(s). . Liaise with the Operations Support staff on urgent portfolio matters. . Maintain close relationship with other officers of the Portfolio to enhance collection. Required Knowledge & Experience:- . Able to type and converse in English fluently while the usage of Mandarin, Malay & Tamil will be an added advantage. . Proficient in Microsoft office.

Important Note:

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits

• Annual Leaves (capped to 18-days)
• Compassionate Leaves (capped to 3-days)
• Marriage Leave (3-days)
• Birthday Leave (1-day)
• Examination Leave (2-days)
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
• Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
• Salary increments after successful confirmation based on individual's performance.
• 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
• Performance bonus.
• Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.

5-days work

Nearest MRT: Macpherson (walking distance within 5 minutes)