Responsibilities:
- Ensure the organization's competitive advantage and growth by delivering high-quality Service Operations, maintaining system availability, optimizing support processes, and leading the operations team to uphold service excellence.
- Manage complex incidents, oversee daily service operations, and coordinate with internal and external teams to resolve issues while ensuring SLA compliance.
- Analyze operational data to identify inefficiencies, develop streamlined procedures, and enhance service performance while reducing disruptions.
- Work with technical teams to resolve service-related product issues, perform root cause analysis, and implement long-term corrective solutions.
- Maintain accurate documentation of processes and proactively drive automation and optimization initiatives to improve operational efficiency.
- Remain available for after-hours support and escalations, and execute system changes as required by business needs.
Requirements:
- Diploma or Bachelor's Degree in Computer Science, Electronic Engineering, or an equivalent in-country qualification in Telecommunications.
- Industry-recognized certifications including RHCSA/RHCE, Oracle Certified Professional, and ITIL v4 Foundation Certificate.
- 3 to 5 years of experience in application and system support, with a strong track record of delivering services in line with defined SLAs and direct engagement with external customers.
- Proficient in Red Hat Enterprise Linux (RHEL) 7/8 operating systems.
- Experienced with Oracle 19c, including RAC, Oracle Vault, Data Masking, GoldenGate, and Active Data Guard.
- Hands-on experience in the Access and Certificate Management (ACM) domain, where applicable.
For more information, please visit to www.gmprecruit.com and search for Job Reference: X9564WRY
To learn more about this opportunity, please contact Yingying at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
This is in partnership with the Employment and Employability Institute Pte Ltd ( e2i ).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Technologies (S) Pte Ltd s PDPA and e2i s PDPA.
