Datacenter Technician

Role: DC Resident Technician

Hardware support

- IMAC - Installations, move, add, change, decommission of IT equipment (networks, servers, networks, storage, backup devices and hardware under direction of company employee etc.)

- Coordination of disposal of decommissioned hardware

- Connect and disconnect cable patches to equipment in data center

- Hardware break fix support – installation of parts, reseat module, SFP module replacement, HDD / memory replacement

- Physical / visual inspection

- Provide onsite support during power down / up activities

- Troubleshooting of issues for IT equipment

- Receive delivery or arrange for delivery

- Arrange return of RMA parts to vendors

- Support network equipment RMA

- Perform end to end cable patching

- Coordinate with vendor for cable patching and support procurement

- Perform cable tracing for cable removal activity

- Perform cable removal request

- Perform rack and stack for all the network equipment or non-networking equipment purchase by company.

Inventory management

- Management of data center inventory records (list of devices installed in IT facilities, spare parts and storage Rooms)

- Perform regular asset inventory accuracy inspection (frequency and scope to be provided by company)

- Inventory/documentation updates for new installation of structured cabling and cabling material

- Capacity management (space, power, cooling, cable material, patch panel port, and open frame port availability)

- Update Inventory portal with accurate information patch panel inventory including open frame port inventory and cabling material availability

Facility support

- Supplier coordination

- Vendor escort / supervision

Others

- Change management process

- Support physical access control and processes

- Support and follow company's incident management process

- Data center access request management

- Provide regular reporting on progress as required by company (i.e. move, change, support request tickets, change tickets, etc.)

- Support procurement processes

- Regular reporting, maintain, develop and improve reporting capabilities

- Provide support regionally in countries and locations managed by APAC data center services team

Minimum requirement:

- Min of 5 year working experience in data center operations

- Good understanding and knowledge in data cabling, i.e. structured cabling and patching

- Good level of experience with inventory management

- Good level of experience with supporting change and incident management

- Good level of experience with capacity planning for cabling material, patch panel ports, and open frame ports

- Good level of experience with project coordination

- Good documentation skills and record keeping

- Experienced in hardware support, breakfix and troubleshooting. Professional certification would be good but not mandatory i.e. CCNA, MSCE, etc

- Proficiency in English language and local language where the technicians are based

- Ability to respond to issues and provide timely update, and escalation

==========================