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Responsibilities
IT Helpdesk & Corporate Support (20%)
. Provide Level 1 IT support for Corporate Office users (35 users)
. Manage user provisioning, device setup, access rights, and asset tracking
. Troubleshoot common issues (M365, endpoints, printers)
. Escalate complex infrastructure issues to central IT or vendors
. Maintain structured ticket logs and monthly support reporting
Data Governance & Quality (20%)
. Support structured data quality assessments across corporate and plant systems
. Coordinate with data owners to maintain master data integrity
. Maintain enterprise data standards, dictionaries, and validation rules
. Support digitization of manual data capture processes
. Identify and document systems of record for key operational data
. Work on digitization of data
Process Automation (40%)
. Document and map repetitive/manual processes across plants and corporate functions
. Identify and prioritize automation opportunities
. Develop and maintain low-code/RPA workflows
. Test, deploy, and monitor automation performance
. Maintain automation inventory and quantify efficiency gains
. Track and report time savings and error reduction
. Continuously refine deployed automations
Applied AI / ML Support (20%)
. Prepare structured datasets for AI/ML use cases
. Perform exploratory data analysis (EDA)
. Manage and maintain ETL/ELT pipelines for centralized data preparation
. Support development, testing, and monitoring of predictive/prescriptive models
. Document model performance and improvement opportunities
Qualifications & Skills
Education
. Degree in Information Systems, Computer Science, Data Analytics, or related field
Technical Skills
. Working knowledge of SQL, Python or R
. Familiarity with JavaScript, HTML, CSS (basic level)
. Experience with Power BI or similar visualization tools
. Exposure to low-code automation tools (Power Automate, UiPath, etc.)
. Understanding of data governance and data lifecycle principles
. Strong documentation discipline
Helpdesk Technical Skills
. Windows 10/11 troubleshooting
. Microsoft 365 administration and support
. Email configuration and troubleshooting
. End-user device and peripheral support
. Basic network connectivity troubleshooting
. User and access management
. Shared drive and permission management
Job ID: 143873113