About Empyrion Digital
Empyrion Digital is a next-generation digital infrastructure platform committed to sustainability and operational excellence. We develop and operate robust, scalable, and carrier-neutral data centres across Asia, supporting hyperscale cloud computing, enterprise, and fast-growing technology companies. With a presence in Singapore, South Korea, Japan, Taiwan, and Thailand, we are building a future-ready ecosystem that is AI-ready, hyper-connected, and green by design.
Role Overview
Provide highimpact program management and analytics for the APAC DC Ops VP across the regional portfolio. Own dashboards, metrics, governance, audit readiness, crossmarket SOP standardization, and executive communications-lifting operational performance, compliance, and customer outcomes.
Key Responsibilities
- Over-sees operations, engineering team and the entire data centre facility & building facade.
- Oversee recruitment, training of new employees and develop a high performing operations and technical team.
- Manage project management in new installation, replacement works, repair works, commissioning & decommissioning of equipment.
- Oversees design, solutioning for data centre expansion & new project.
- Ensure compliance with data centre compliance with local regulations, health & safety requirements.
- Develop best engineering practices, continuous improvement and value engineering.
- Identify and recommend operational improvement and to be implemented.
- Develop training, technical advice, guidance and support to operations team.
- Develop & maintain method of statements, preventive maintenance programs and all technical documents.
- Develop & deliver engineering reports & ensure adherence to contracted deliverables including SLAs and KPIs.
- Communicate operating philosophies with technical team and provide information, objectives & expectations to the company's personnel and to the vendor critical facilities management teams.
- Contributing to continuous improvement of operational processes, procedures, methods, and tools including those related to safety, security, and availability incident/event response, management, recovery, and resolution.
- Oversees incident, emergency responses & review incident reports, manage change events & problem from beginning to end as well as the completion of post-mortems, root cause analysis & follow-up resolution actions.
- Supporting the physical security safeguarding of the people, assets, and customer data in data centre.
- Manage capital expenditures, operating expenses and optimize expenses in line with management targets.
- Prepare annual budgeting report Opex/Capex inclusive of submission of conditional report.
- Manage Asset & Inventory.
- Evaluate and improve operations and financial performance.
- Managing people and establishing policies and processes.
- Manage customer's requirements, maintain good relationship and customer retention.
- Manage & evaluate contractor and supplier performance and ensure they are in line with management goals.
- Ensure employees work productively and develop professionally.
- Administer tenancy matters including administering addition & alteration works.
- Design strategy and set goals for growth.
- Promote good client & tenant relationships & coordination closely with them with regards to any site issues.
- Manage infrastructure operations support for new customer onboard and existing customer data centre expansions.
- Provide proposal to existing customer for maintenance, repair works and parts replacement.
- Provide solution and proposal for cross connect services.
- Manage installation of cross connect and monitoring.
- Prepare regular reports for upper management.
- Ensure employee follows health and safety regulations.
- Develop, implement and enhance SOP, MOP and EOP for data centre operations.
- To lead ISO, SS Standards, Greenmark Certification, TVRA, OSPAR, PCI DSS surveillance and re-certification audits.
- To lead operations team in escalation, troubleshooting and rectification work during emergency situations.
- Responsible for planning and implementation of HT/LT power shutdown for servicing according to local code.
- Develop M&E upgrading work plan and implementation.
- Performance management of key vendors service providers and maintenance vendors in line with management goals.
- Manage maintenance of data centre mechanical, electrical, and controls systems to include preventive maintenance, corrective maintenance, emergency maintenance, and change management.
- Manage installation, repair and decommissioning of data centre critical equipment, hardware and network devices.
- Participates in tender exercise for potential customers, maintenance contracts and projects.
- Provide 24X7 support to data centre facilities fault & incident, including on-call support.
Qualifications & Requirements
- Bachelor's degree in Engineering, Computer Science, or related discipline advanced degree or relevant certifications (ITIL v4, PMP, Uptime O&M) preferred.
- 7-10+ years in missioncritical ops, reliability engineering, or PMO roles (DC/Cloud/Facilities).
- Strong analytics (Excel/BI), process design, and audit coordination experience (Uptime/TIA/ISO).
- Working knowledge of PDPA and WSH Act familiarity with SCDF Fire Code practices for data centres.
- Excellent communication stakeholder management across executive and site teams ITIL v4 Foundation (preferred).
- Language: English (fluent) ability to collaborate across multicultural, multilingual teams.
Why Join Us
- Fast-growing company
- Cross-border career opportunities
- Work with industry experts
- Drive meaningful sustainability impact
- Inclusive, agile culture that values your ideas
