Key Responsibilities
Data Centre Operations & Facility Management
- Perform day-to-day data centre and computer room operations, including key management, escorting vendors, environmental checks, degaussing, and routine inspections.
- Ensure full operational readiness and adherence to physical security and access control procedures.
- Manage and oversee power, cooling, fire suppression systems, and structured cabling.
- Conduct regular infrastructure walk-throughs to ensure equipment and facilities function within required parameters.
Critical Infrastructure Oversight
- Maintain comprehensive understanding of critical infrastructure systems including power distribution, UPS systems, CRAC/CRAH cooling units, fire suppression mechanisms, and environmental controls.
- Identify abnormalities, raise incidents promptly, and coordinate remediation with relevant teams.
- Utilize DCIM systems to monitor data centre capacity, environmental status, and real-time performance metrics.
Vendor & Landlord Management
- Serve as the primary on-site contact for landlords, facility management teams, and external vendors.
- Manage and supervise all vendor activities to ensure compliance with operational standards, security protocols, and safety requirements.
- Coordinate scheduled maintenance, equipment installations, audits, and incident-related visits.
- Ensure service providers adhere to SLAs, safety standards, and change management procedures.
Incident, Problem & Change Management
- Escalate incidents promptly according to the organization's incident response framework and track until closure.
- Follow ITIL best practices for incident, problem, and change management.
- Support post-incident analysis, root-cause investigations, and preventive action planning.
Reporting & Documentation
- Generate operational and management reports, including incident summaries, facility health updates, and capacity utilization dashboards.
- Maintain accurate documentation of access logs, equipment inventory, audit evidence, and infrastructure diagrams.
