At Xtremax, this role supports government partner agencies in managing and securing critical government data centre facilities. As a Data Centre Operations Support professional, you will play an important role in ensuring the smooth operation of infrastructure, physical security, and IT systems. This role requires hands-on monitoring, troubleshooting, and coordination with multiple stakeholders to maintain a resilient, secure, and efficient data centre environment that supports essential government services.
Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.
Responsibility:
Infrastructure Management
- Monitor and maintain critical infrastructure, including power systems (UPS, PDUs), cooling systems, and fire suppression systems
- Conduct regular environmental monitoring checks (temperature, humidity, water leakage)
- Coordinate with vendors and internal teams for infrastructure issue resolution
- Support facility maintenance activities and equipment installations
- Maintain proper cable management and facility organisation
- Ensure facility cleanliness and operational readiness
Physical Security
- Monitor and manage access control systems and CCTV operations
- Handle visitor management and escort duties
- Maintain accurate security logs and access records
- Ensure compliance with physical security policies
- Report and escalate security incidents or anomalies
IT Operations
- Monitor IT systems health and performance
- Perform basic troubleshooting and system administration tasks
- Support backup operations and disaster recovery procedures
- Process service requests and provide incident management support
- Assist with change management activities
- Monitor security alerts and perform basic security checks
- Support user access management
- Lead incident coordination during critical outages or environmental risks (humidity, water leakage, etc.)
- Participate in government-wide Business Continuity and Disaster Recovery (BCP/DR) exercises
- Serve as the first line of operational support for agencies hosting workloads in government data centres
- Provide advisory on operational readiness, audit preparations, and infrastructure upgrades
Documentation & Reporting
- Maintain up-to-date facility layout and infrastructure records
- Update system and operational documentation
- Track IT and infrastructure assets
- Log activities, incidents, and resolutions
- Generate regular operational and maintenance reports
- Keep all maintenance records accurate and current
Requirements
Must Have
- Diploma or Degree in IT, Facilities Management, or related field
- Must have 2-5 years of relevant experience
- Experience in IT operations or data centre operations
- Good understanding of infrastructure systems and IT operations
- Knowledge of security principles and compliance requirements
- Strong problem-solving and analytical skills
- Excellent communication and coordination abilities
- Ability to work in shifts and respond to emergencies when required
Good to Have:
- Experience with Singapore Government Project will be advantageous
Certificate Preferred:
- ITIL Foundation
- Data Centre Operations certification
- Basic IT infrastructure certifications
- Security awareness certification
