Data Center Technician

Job Description

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations

• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities

• Monitor critical facilities and infrastructure system alerts and perform necessary escalation

• Perform incident management and escalation pertaining to any facilities and system downtime

• Manage and administer the service desk operations

• Ensure the implementation of safe systems on site activities.

• Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues

• Assist in the planning and execution of disaster recovery activities

• Administer and ensure building records, licenses, permit and etc are properly documented.

• Ensure procedures, processes and service level are being followed for any service delivery and operations

• Periodic review of the data centre operations and report any gaps and issues

• Prepare and update of Data Centre and Service Desk monthly report

• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent

• Possess Data Centre Certifications such as Certified Data Centre Professional

• Possess at least 3 years experience in Data Centre Operations, Facilities Monitoring & Management

• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc

• Familiar with Service Desk operations and incident management process

• Basic understanding on the operation of MEP systems

• Resourceful, analytical and problem solving skill

• Good communications and interpersonal skills