Job Description & Requirements
- Responsible for the 24-hour real-time monitoring of the production and disaster recovery systems and computer room environment.
- Responsible for maintenance and upkeep of production and disaster recovery computer room management infrastructure, including but not limited to daily environmental inspection, equipment inventory, external personnel release escort, implement preventive maintenance, etc.
- Responsible for accepting the submission of production event of the branch, manage incidents and problems to resolution, minimizing the impact on business operations, ensuring the timely and effective handling of production events.
- Execute disaster recovery exercises to ensure the IT infrastructure can recover from disruptive events.
- Responsible for the service desk management, dispatch all kinds of service requests submitted by the branch, provide users with level 1 technical support according to the known problem solution manual, and ensure that the service requests are timely and effectively handled.
- Minimum 4 years of experience in data center operations, engineering, or related fields.
