Data Center Operations Technician

Schedule: 24/7 coverage may be required, including weekends and public holidays. Shifts may be 8, 10, or 12 hours.
Travel: Up to 15% travel (approximately 8 days) may be required.

We are seeking a Data Center Operations Technician to support large-scale data center environments. This role is responsible for the installation, maintenance, troubleshooting, and repair of server and network hardware, ensuring the reliability and performance of critical infrastructure. The position is designed to support current operational needs while allowing for future expansion across similar enterprise data center environments.

Key Responsibilities

Hardware & Network Operations

• Install, configure, and decommission enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).

• Perform troubleshooting related to cabling, device power cycling, and coordinate handover to internal technical teams when required.

• Conduct hardware break/fix activities, including replacement of Field Replaceable Units (FRUs), optics, network line cards, supervisor cards, chassis hardware, and other modular components.

• Diagnose and resolve hardware, network link, device, and configuration issues by isolating problems and performing on-site fixes.

• Test, clean, and troubleshoot fiber optic, copper, and telecommunications cables, including tracing and isolating cables through patch panels.

• Utilize internal automation tools, scripts, and software to configure, monitor, and repair network equipment.

• Schedule and perform network maintenance, repairs, and upgrades while minimizing disruption to production systems.

• Manage Return Merchandise Authorization (RMA) processes with vendors, including creating requests, coordinating replacements, and tracking defective or replacement parts.

Support & Collaboration

• Provide on-site technical support for networking and infrastructure teams within the data center.

• Act as a liaison between on-site operations and remote networking or engineering teams.

• Collaborate with cross-functional teams including facilities, cabling, server, and engineering teams to resolve technical issues.

• Maintain accurate communication and documentation within ticketing systems, ensuring timely resolution and closure of incidents.

• Participate in on-call rotations and provide after-hours support for critical issues when required.

Process, Documentation & Compliance

• Document all work activities including diagnostics, repairs, and maintenance tasks to maintain accurate operational records.

• Create, update, and follow Standard Operating Procedures (SOPs).

• Participate in root cause analysis and continuous process improvement initiatives.

• Maintain and track asset inventory, including receiving, installing, shipping, and managing spare parts and RMA equipment.

• Conduct physical inventory audits and update asset databases accordingly.

• Follow established safety protocols and operational procedures to maintain a compliant work environment.

Training & Development

• Participate in ongoing training programs to stay current with new technologies, tools, and best practices.

• Complete training aligned with organizational objectives to expand technical capabilities and close skill gaps.

Minimum Qualifications

• 1-2+ years of experience in computer hardware, networking, or technical troubleshooting.

• Strong understanding of server and network hardware, including routing and switching technologies.

• Experience working with enterprise or service provider networking platforms (e.g., Juniper, Cisco, Arista).

• Proficiency in Linux operating systems, command-line interface (CLI) navigation, and industry-standard troubleshooting tools.

• Strong problem-solving, analytical, verbal, and written communication skills.

• Ability to work effectively in a fast-paced, collaborative environment.

• Ability to lift up to 40 pounds and perform physical tasks such as standing, walking, bending, and lifting within a data center environment.

• Relevant educational qualification in IT, Computer Science, Engineering, or a related discipline.

Preferred Qualifications

• Degree in Computer Science, Engineering, or a related field.

• 2+ years of data center experience, particularly supporting server hardware, storage systems, and networking devices.

• Experience with structured cabling (copper and fiber), cable testing, cooling systems, and electrical infrastructure in data centers.

• Knowledge of technologies such as Linux, HTTP, DNS, RAID, DHCP, JUNOS, Cisco IOS, and Bash scripting.

• Experience with inventory management, including ordering, receiving, and shipping hardware components.

• Familiarity with ticket management systems and technical documentation processes.

Additional Requirements

• Ability to work shift schedules, including weekends and public holidays.

• Willingness to travel up to 15% as required.

• Participate in on-call rotations and respond to critical incidents.

• Deliver strong customer service and operational support to internal stakeholders.

  If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

  Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

  Know someone who would be a great fit for this role and get rewarded.

  Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

  Eugene Then
  [Confidential Information]

  EA Registration Number: R22104742.

  Cornerstone Global Partners Pte Ltd (EA License: 19C9859)