Data Center Operations & Customer Service Engineer

Role Summary

The Data Center Operations & Customer Service Engineerprovides operational and technical support for production infrastructure andcustomer services. The role performs hands-on data center operations andsupports troubleshooting activities involving servers, networking equipment,and data center infrastructure.

Key Responsibilities

. Respond to customer incidents and service requests according to SLA requirements.

. Create and manage operational tickets and coordinate with engineering teams.

. Perform routine data center inspections including servers, racks, cabling, and networking equipment.

. Execute operational procedures such as rack/stack, cabling, and hardware component replacement.

. Assist engineers with troubleshooting by collecting logs, hardware indicators, and diagnostic information.

. Support monitoring systems and participate in incident response processes.

Required Qualifications

. Bachelor's degree in IT, Computer Science, Engineering, or equivalent practical experience.

. 2-5 years of experience in data center operations or infrastructure operations.

. Hands-on experience with servers, networking equipment, and data center environments.

. Basic Linux system administration and operational experience.

. Understanding of networking fundamentals such as TCP/IP and switching.

. Willingness and ability to work in a shift-based support model, including night shifts, weekends, and public holidays, in accordance with business operational needs and in compliance with MOM regulations.

Preferred Qualifications

. Hands-on experience performing rack/stack, cabling, and hardware maintenance in data centers.

. Experience troubleshooting server and network equipment.

. Familiarity with monitoring systems and incident management tools.

. Experience supporting large-scale infrastructure environments.