Data Center M&E Service Manager (Critical Facilities)

General Responsibilities of Service Team include, but not limited to the following:

• Provide timely reporting and escalation of operational issues to designated Client contacts
• Provide incident, event, and problem management support, including:
• Coordinating information flow during M&E‑related incidents
• Providing regular incident status updates
• Reviewing incident reports and preparing periodic trend summaries
• Tracking post‑incident actions and remediation items to closure
• Provide cost and contract support services, including:
• Supporting preparation of operating budgets related to M&E services
• Reviewing vendor invoices for scope and contractual alignment
• Provide change management support services, ensuring M&E‑related changes follow agreed change processes, with appropriate documentation and reporting
• Vendor management support services, including coordination with third‑party service providers to:
• Monitor compliance with Health & Safety requirements
• Monitor performance against agreed KPIs and SLAs
• Support oversight of vendor‑generated documentation, including works method statements, risk assessments, and permit‑to‑work submissions
• Provide oversight and coordination support for routine and ad‑hoc M&E maintenance activities within the data centers, ensuring risks are identified, mitigated, and appropriately communicated
• Support monitoring and reporting of data center energy consumption and utilization, based on information provided by colocation facility operators
• Support data center environments with M&E infrastructure such as UPS, generators, cooling, and power distribution
• Coordinate within IT‑enabled infrastructure environments

Desired Service Team Capabilities

• Demonstrated experience delivering M&E engineering services in mission‑critical or data center environments
• Capability to support services within regulated or financial services environments
• Familiarity with structured service management practices (e.g. incident, change, and problem management)