Data Center FieldOps Technician (RunOps Technician)

Summary

The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

Job Duties and Responsibilities

Cabling & Termination

. Support and complete all scheduled data center Moves/Adds/Changes (MACs).

. Perform hardware installation MACs, including device labeling, power, and network cable connectivity.

. Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.

. Manage assets, auditing, and daily work log/ticket tracking.

. Provide smart-hands assistance within specified SLA response times (on-call duties may apply).

. Maintain a safe and secure operating environment and report violations.

. Maintain detailed documentation and record keeping.

. Follow site security protocols, badging requirements, and data protection procedures.

. Ensure proper logging, securing, and documentation of media storage devices.

. Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.

. Coordinate equipment/material receiving, shipping, and RMA processing.

. Provide vendor and security escorts as needed.

. Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.

. Support standard and emergency operating procedures for the data center.

. Provide status reporting on service availability, performance, and capacity utilization.

. Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.

. Coordinate equipment installation and delivery schedules per project plans.

. Perform on-call duties as needed.

Fiber Technician Specific Duties

. Basic copper termination skills required.

. Mount and install racks, patch panels, fiber optic hardware, and grounding.

. Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.

. Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.

. Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.

. Install fan-out kits including buffer tubes.

. Calculate end-to-end loss budgets per TIA/EIA standards.

. Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).

. Perform testing using OTDR, Fluke, and EFXO.

. Troubleshoot network issues using OTDR.

. Perform mechanical and fusion splicing with all fiber cable types.

. Perform building entrance splices, maintenance space, and direct buried splices.

Additional Requirements

. 25% travel required.

.Available to work shifts (8, 10, 12 hours), weekends, and holidays.

Physical and Mental Requirements

. Self-motivated, positive, professional, and proactive in process improvements.

. Promote company culture and mission.

. Proficient with required tools.

. Act as company liaison with customer representatives.

. Strong problem-solving, critical thinking, and communication skills.

. Ability to work at heights, off ladders, in confined spaces.

. Lift up to 50 pounds and move up to 75 pounds.

. Good color vision, ability to read small print, and recognize audible signals.

. Willingness to travel as needed.

Education, Certification, License, and Skill Requirements

. High School diploma or GED equivalent.

. Proficient with listed tools.

. Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).

. Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).

. Preferred 3-5 years of fiber experience.

. Preferred industry certifications (Corning/FOA).

. Preferred data center installation experience.

. Preferred mechanical and fusion splice experience.

. Preferred OSP / confined space entry experience (splicing).

. Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.