Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.
Daily Impact (Key Responsibilities)
- High-End Visual Storytelling & BI Integration: You will design and maintain sophisticated interactive dashboards, working closely within the Tableau ecosystem alongside dedicated BI Analysts. Your primary contribution will be ensuring that your agentic AI models directly power and enrich the data presented in these Tableau dashboards.
- Agentic AI Workflow Design: You will lead the conceptualization and configuration of autonomous AI agents capable of executing multi-step tasks, such as proactively re-booking disrupted travel or automating complex insurance claim validations.
- Agentic AI Use Case Development: You will be responsible for identifying, scoping, and prioritizing new high-value agentic AI use cases across the business, focusing on areas like predictive loyalty interventions, dynamic pricing adjustments, and autonomous customer service resolution.
- LLM & Data Integration: You will collaborate with engineers to feed structured enterprise data into Large Language Models (LLMs), ensuring our agentic AI tools have accurate, real-time context to make decisions.
- Performance Optimization: You will rigorously test the outputs of your AI agents, measuring critical success metrics (accuracy, latency, decision quality) to continuously refine our automated decision-making engines.1
- Data Quality & Governance: You will own the integrity of the datasets you utilize, building robust SQL data pipelines and ensuring that all data fed into visualization tools and AI models meets our strict compliance and privacy standards.
- Strategic AI Presentation & Consultation: You will act as the internal data consultant, bridging the gap between technical complexity and business strategy by presenting agentic AI solutions and their impact to internal stakeholders, ensuring they directly solve operational pain points for our partners (e.g., airlines, banks).
Minimum Requirements
- Advanced Academic Background: A Master's Degree in Data Analytics, Data Visualization, or Data Science is highly preferred, demonstrating a deep theoretical understanding of statistical methods and information design.
- Technical Proficiency: Advanced expertise in SQL and Python (specifically for data manipulation and API interaction) is required, along with mastery of at least one major visualization tool (Tableau/Power BI).
- AI & Analytical Experience: Demonstrated experience or a strong academic portfolio involving Generative AI, LLMs, or Agentic workflows, combined with the ability to explain the why and how behind your analysis to non-technical audiences.
