D365 CRM Architect

rapsys technologies pte. ltd.

Singapore

6-9 Years

SGD 7,000 - 9,500 per month

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Job Description

A Dynamics 365 (D365) CRM Architect managing an ecosystem with Amazon Connect, K2/Nintex, and SharePoint focuses on creating a unified, automated, and secure customer experience. The core architecture centers on D365 Customer Service, utilizing AWS Connect for K2/Nintex for complex process automation, and SharePoint for document management.
Key Architectural Integration Points

D365 & SharePoint: Leverages SharePoint as the backend repository for document management, enabling automatic folder structure creation for records (e.g., Accounts, Cases) and document storage within the D365 documents tab.
K2/Nintex (Workflow & Automation): Connects to D365 and SharePoint to automate processes, such as document approvals, case escalations, and cross-functional tasks.
Integration Mechanisms: Uses API-based connectors, K2 Smart Objects, and OAuth-based authentication for secure data exchange