Location
Porur, Chennai (Onsite)
Employment Type
Full-Time
Job Summary
We are looking for a Cybersecurity Operations Engineer to support, operate, and manage enterprise-grade cybersecurity solutions in customer environments. The role involves operational support, incident handling, vulnerability management, and collaboration with internal and customer stakeholders while ensuring compliance with SLAs and security standards.
Key Responsibilities
- Perform routine operational tasks for administration and support of cybersecurity solutions at customer sites, following defined policies and procedures
- Handle incidents, problems, service requests, patching, and vulnerability management in line with agreed SLAs
- Collaborate with internal teams and customer stakeholders to ensure smooth security operations
- Develop, update, and maintain operational procedures, processes, and documentation aligned with customer and regulatory requirements
- Prepare accurate and timely operational reports (periodic and ad-hoc)
- Execute customer service requests within agreed timelines
- Track, monitor, and report operational and security metrics
- Implement mitigation measures for identified security risks
- Remediate security findings identified during audits and assessments
- Respond to system alerts and security incidents after office hours
- Perform system maintenance and provide standby support when required
- Ensure compliance with service management and security processes
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Cyber Security, or a related discipline
- 1+ year of experience in cybersecurity operations or support in enterprise or MNC environments
- Candidates with 6+ years of relevant experience may be considered for senior roles
Technical Skills & Experience
- Strong understanding of enterprise security integrations including:
- DNS
- Domain Controller / Active Directory
- NTP
- PAM
- Log Management
- System Monitoring
- Backup
- Vulnerability Management Systems (VMS)
- Two-Factor Authentication (2FA)
- Hands-on experience in one or more of the following technologies:
- PAM: CyberArk
- IGA: SailPoint
- Database Security: Imperva DAM
- SIEM: Splunk, Microsoft Sentinel
- Vulnerability Management: Tenable
- Firewall Management: FireMon
- SSE / Zero Trust Network Access: Zscaler
- Micro-segmentation: Illumio
Other Requirements
- Willingness to work onsite at customer premises
- Comfortable with after-office-hours maintenance and standby support
- Strong documentation, communication, and coordination skills
