Cybersecurity Awareness Support Engineer

Support the bank's CISO Security Awareness team in delivering employee cybersecurity training, phishing simulations and bank-wide awareness campaigns. You will help run the annual CYBRFIT program and provide backup coverage for day-to-day security awareness operations. You will work closely with CISO ISS and CISO Security Awareness.

Key Responsibilities:

Phishing education and training

• Maintain learning platform content for the Repeat Phishing Clickers Education Program.
• Verify training completion, follow up on outstanding assignments and coordinate escalations to staff, their managers and the relevant COO or Risk Manager.
• Explore Microsoft Power Automate workflows for training reminders and escalation notifications.

Phishing simulations and reporting

• Coordinate and follow up on approved allow listing requests for internal phishing simulations.
• Prepare and test authorised simulation exercises before rollout.
• Compile, validate and report simulation statistics for business and support units. Explore self-service reporting options for these teams.

CYBRFIT cybersecurity awareness program

• Set up and maintain campaign content on the CYBRFIT platform and test it before launch.
• Support live verification of change requests and coordinate prize procurement, distribution and delivery confirmation.

Awareness communications and program administration

• Help create security awareness content and schedule bank-wide communications through the internal mailing platform.
• Develop and maintain standard operating procedures so colleagues can provide consistent backup coverage.
• Support procurement, vendor assessments for ongoing contracts, and the creation and live verification of change requests as needed.

Required skills and experience:

• 2-5 years of relevant work experience, with technical knowledge of IT infrastructure and change management.
• Proficiency in Tableau Desktop, Tableau Prep, Microsoft Power Automate, Python, Microsoft Excel and PowerPoint.
• Ability to administer learning or campaign platforms, check training records, validate reporting data and test campaign content before rollout.
• Strong problem-solving, critical thinking, communication and collaboration skills.
• Ability to write clear employee communications and operating procedures, coordinate across teams and follow through on outstanding actions.

Desirable experience:

• Applying Power Automate to build notification, reminder or escalation workflows.
• Developing self-service dashboards or reports for business stakeholders.

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.