Customer Support Specialist

About the role

The Customer Support Executive is responsible for ensuring accurate order processing, billing reconciliation and exceptional customer service. This role serves as the primary point of contact for customers, managing inquiries, resolving issues, coordinating special order requests and maintaining strong customer relationships to ensure a positive customer experience.

Key responsibilities

• Ensure the timely and accurate processing of Special Requests (SR) and customer orders.
• Respond to, investigate and resolve customer inquiries, complaints and feedback in a professional and timely manner.
• Maintain clear, courteous and effective communication with customers through phone, email and other communication channels.
• Build and maintain strong working relationships with both internal stakeholders and external customers.
• Maintain accurate customer records, operational logs, and reporting documentation.
• Coordinate with relevant internal teams to provide effective solutions that meet customer needs and expectations.
• Work closely with operational teams to fulfill customers special requirements and requests.
• Handle incoming calls and customer queries promptly and professionally.
• Monitor and manage shared mailboxes, ensuring all customer emails receive appropriate responses and follow-up actions.
• Perform sales billing reconciliation and ensure data accuracy within company systems.

About you

• Strong customer service orientation with excellent interpersonal and communication skills.
• Excellent problem-solving, analytical and conflict-resolution abilities.
• Strong listening skills with the ability to understand customer concerns and propose effective solutions.
• Ability to manage multiple cases and prioritize tasks effectively in a fast-paced environment.
• Calm, professional and resilient under pressure with the ability to work independently while demonstrating accountability and ownership.
• Strong attention to detail and accuracy in administrative and reconciliation tasks.
• Proficient in Microsoft Office applications, particularly Excel (including Pivot Tables), Word and PowerPoint.
• Familiarity with CRM, order management or ERP systems is an advantage.
• Basic knowledge of accounting principles and billing reconciliation.
• Willingness to work on a shift schedule, including weekends and public holidays when required.
• Work Location: Buroh Lane area, Jurong

Benefits

• Career Development and Growth Opportunities
• Collaborative and Supportive Work Environment
• Annual Wage Supplement (AWS)
• Flexible Benefits Program (Dental, Fitness, Gym Membership, Wellness Benefits)
• 18 Days Annual Leave
• Comprehensive Medical and Insurance Coverage, including dependent coverage

OUR STORY

Reyes Holdings, L.L.C. is the holding company for three business units Reyes Beer Division, Martin Brower and Reyes Coca-Cola Bottling. Together, they create the Reyes Family of Businesses.

Our entrepreneurial spirit continues to drive us on our Journey Forward. Founded in 1976 by two brothers, Chris and Jude Reyes, Reyes Holdings remains a family-run business to this day and is now one of the largest privately owned companies in America.

MARTIN BROWER – Global Supply Chain Solutions

Martin Brower is an innovative global supply chain solutions leader providing end-to-end solutions for restaurant chains across 18 countries. Our 13,000+ team members rely on our more than six decades of experience combining their expertise with the latest technologies. With the right tools, information and support, we equip our customers to run great restaurants and our team members to build great careers.

In business for more than 92 years, Martin Brower has grown into a multi-billion-dollar company, fueled by constant innovation, enduring customer loyalty and smart acquisitions.

We empower our people with the latest tools and technology and immerse them in a culture of infinite possibilities. In turn, they steer our best thinking and guide our transformation as a company and as an industry. Our diverse and talented team members have driven our reputation for excellence over six decades.

We're proud to offer a workplace where our people know they come first and will always be treated with integrity.

Martin Brower is driven by our shared values, woven into the fabric of our culture, and guiding everything we do.

Our CARES Values:

Change

Act As One

Relationships

Equity & Inclusion

Safety & Wellness