Customer Support Specialist

Job Summary

Responsible for processing service orders and supporting the delivery, repair, replacement, and shipment of parts and equipment. Manages transactions, materials, warehouse/site operations, and logistics activities. Contributes to departmental operational plans and supports the implementation of process and product changes within the team.

Roles & Responsibilities

• Process customer orders and enter information into internal systems
• Support customer portal activities, forecasting, billing, and collections.
• Act as the primary contact for customer inquiries and issue resolution.
• Coordinate with operations teams to communicate order status and delivery commitments.
• Support sales activities for assigned customers.
• Work with internal stakeholders to exchange technical and operational information.
• Handle routine projects and processes following established procedures
• Manage assigned customer accounts within predefined contractual frameworks.

Requirements

• Bachelor's degree from an accredited university/college
• High school diploma/GED with at least 4 years of relevant Services experience
• Strong customer service and communication skills
• Good coordination and problem-solving abilities.
• Detail-oriented with solid organizational skills.
• Ability to work effectively with cross-functional teams.
• Proficient in order management and business systems.