Customer Support Specialist

Role Description

This is a part-time hybrid role for a Customer Support Specialist based in Singapore, with flexibility for some work-from-home arrangements. The role involves providing excellent customer support to address inquiries, concerns, and issues in a professional and efficient manner. Day-to-day tasks include responding to customer queries, resolving technical support issues, identifying and analyzing customer needs, and ensuring a high level of customer satisfaction.

Qualifications

• Strong Customer Support and Customer Satisfaction skills to address customer needs effectively
• Excellent Interpersonal Skills for professional and empathetic communication
• Ability to deliver Technical Support and troubleshoot customer issues effectively
• Proven Analytical Skills to evaluate problems and provide efficient solutions
• Proficiency with customer support software and tools is a plus
• Strong organizational skills and ability to multitask in a fast-paced environment
• Previous experience in a customer service or technical support role is advantageous