Customer Support Officer

Basic information:

• 5 day work week
• Day Shift: 7am to 4pm AND 1.30pm to 10.30pm (Bi-weekly rotate)
  Night Shift: 10.15pm to 7.15pm (able to choose shift)
• Basic UP $3000
• Location: Kaki Bukit
• Bonus provided

Job Scope:

• Liaise with customers on work programmes and service activities.
• Coordinate with operations coordinators on scheduling, manpower allocation, and job planning.
• Receive, record, and process incoming customer requisitions accurately and efficiently.
• Distribute work requests to relevant operations teams for execution.
• Maintain and update work orders, schedules, and related documentation.
• Compile call records and summaries, including subcontractor-related work requests.
• Track issuance and return of tools and equipment to ensure proper condition and accountability.
• Perform accurate data entry and maintain up-to-date operational records.
• Carry out ad hoc duties and tasks as assigned by supervisors.

Additional Information:

• Minimum qualification of GCE O Level, NITEC, or equivalent.
• Strong interpersonal and communication skills.
• Positive, self-motivated individual with ability to work independently and within a team.
• Service-oriented with a strong focus on customer satisfaction.
• Prior experience in call centre or customer service roles is an advantage.
• Willingness to work on rotating shift schedules.
• Contract position with potential conversion to permanent role based on performance.

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We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

Zen Career Pte Ltd | 24C2559
Tan Wen Hui (Serene) | EA Personnel No.: R25145352