Customer Support Manager

• Job Description

. Lead the display customer service team at Singapore and Korea

. Provide the overall quality and technical support for OLED panels to Customers at APAC countries

. Handle customer concerns and escalate major isues and VOC(voice of customer) to HQ

. Operate On-site support team at customers and support the regular verificaiton and immediate sorting/rework

. Coordinate quality, design and technical meetings with customers

. Negotiate the quality issue with customers based on the test data and logic

. Introduce the new technology of large size OLED panels to customers

. Discuss the key specification of product with customers and internal teams

• Requirements

. Positive working attitude with a high digress of initiative and drive

. Ability to work under pressure to meet the tight customer demand

. At least 15 years of working experience in the related field, specially with OLED and flexible display product, is required for this position

. Able to assist Korean and English-speaking clients