Customer Support Executive

Accurately entered and managed customer orders using designated systems, ensuring timely processing.

Responded to customer inquiries via phone, email, or chat, providing solutions to questions or concerns about orders, deliveries, or products.

Worked closely with sales and logistics teams to guarantee on-time order fulfillment and promptly address any discrepancies.

Maintained comprehensive records of customer interactions and transactions, including order updates, changes, and cancellations.

Handled customer complaints and escalations, aiming for effective resolution and high customer satisfaction.

Assisted in optimizing customer service processes to improve efficiency, service quality, and workflow.

Provided feedback and recommendations to management based on customer interactions to enhance products and service delivery.

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Wecruit Pte Ltd

EA License No: 20C0270