Job Description
We're looking for a friendly, resourceful, and technically-minded Technical Customer Service Executive to join our team. In this role, you'll handle customer queries over email and provide Level 1 technical support to our on-ground technicians when they face challenges during broadband installations or servicing.
- Email Support: Reply to customer questions and concerns about our broadband services before and after they sign up
- Tech Support for Field Staff: Be the first line of technical help for our on-site technicians when they run into issues
- Technical Troubleshooting: Troubleshoot basic broadband issues and offer solutions in a way customers can understand
- Customer-focused: Keep clear and accurate records of customer interactions and technical support provided
- Coordinate internally and externally: Coordinate with internal teams to make sure issues are resolved smoothly and quickly.
Qualifications
- Experience in a technical support or broadband-related customer service role is a big plus.
- Comfortable with the basics of broadband setup, troubleshooting, and explaining it to others.
- Strong written and spoken English is a must.
- Knowing a mother tongue language (Mandarin, Malay, Tamil, etc.) is a plus it helps us serve our diverse customer base better.
- Friendly, patient, and able to explain tech in a simple, clear way.
- Team player with a positive attitude and a problem-solving mindset.
- Willingness to work some overtime, weekends, or public holidays if required.
