Job Title: Service Coordinator
Reports to: Service Manager - SEA
Business Unit: Service Delivery
Location: Singapore
Direct Reports: No
Overview
Reporting to the Regional Service Manager, the Service Administrator will be responsible for the timely and accurate stock management to aid the field service team in achieving efficiency and group metrics. A conscience person with high attention to detail and the ability to prioritise workload as well as knowledge of Office based programmes and SAP.
Duties and Responsibilities
- Proactively planning preventative maintenance jobs
- Scheduling of jobs and services with external customers
- Service ticket creation and closure on SAP CRM / SAP B1
- Maintain Peak information systems to improve overall efficiency of dealing with customer support
- Working with the office to respond towards all incoming customer requests (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
- Monthly replenishment of service spare stock level for regional field service team
- Working with Service Sales team to maintain confident stock level for P.M kits
- Coordination with logistics for timely delivery of needed items
- Raising invoice for chargeable jobs
- Working with Finance for outstanding invoices
- Active management of SEA stock
Experience
- Knowledge of SAP would be advantageous
- Foundation skillset with Microsoft Office products
Skills and Qualifications
- Team work - able to build relationships
- High levels of attention to details
- Timely follow-up
- Self-motivation with the capacity to plan time effectively and prioritise
- Superb communication skills - ability to communicate clearly
- Resilience - remains effective in the face of pressure
- Ability to multi-task while keeping focus to ensure tasks are completed
Measurement
. Meeting Service Delivery metrics - OTIF and SLA assignment
. FSE job assignments
. Stock Management
. Adaptation of SAP B1
. Weekly and monthly reports
. Weekly and monthly journal and schedule closures
. GST reconciliation
