Customer Support Executive

Job Responsibilities

• Process customer orders and sales transactions using SAP, ensuring timely and accurate order fulfilment.

• Act as the main point of contact between customers and internal teams, handling enquiries and coordinating day-to-day operational matters.

• Receive equipment for servicing and coordinate with service teams on repair progress, quotations, billing, collection and delivery arrangements.

• Coordinate equipment deliveries and collections for Sales and Service departments.

• Monitor inventory and loan equipment, ensuring sufficient stock levels and proper inventory control.

• Liaise with the Finance team on customer accounts and related matters.

• Coordinate administrative arrangements for exhibitions, training sessions and customer meetings.

• Generate SAP reports, prepare audit documentation and conduct year-end stock counts.

• Liaise with the Singapore Distribution Centre to ensure timely and accurate order fulfilment.

• Perform other ad hoc duties as assigned.

Job Requirements

• Minimum Diploma with 3-5 years of customer service and order processing experience
• Good knowledge of sales and customer service techniques
• Relevant experience in organizing & planning for trainings, exhibitions & internal and external meetings
• experience with SAP

EA License No: 95C2823
EA Personnel No: R23112241
EA Personnel Name: Jin Yee