Customer Support Executive

• Be part of a Dynamic MNC
• 5 days work week
• Attractive Benefits

Summary

The Customer Support Executive will support the sales activities and customer service activities to oversee the day-to-day functional activities, technical support & logistical processes to ensure excellent service to customers.

Responsibilities

• Maintain a strong understanding of the company's products and services to provide expert advice and guidance to customers
• Prepare and provide quotations based on customer inquiries
• Follow up on quotations to ensure customers have received and reviewed the offers, and update quotations as required to reflect any changes in customer needs or market conditions.
• Order processing, acknowledgment and pre-payment with customers
• Proactively manage customers & follow-up to ensure timely delivery of goods and services
• Update CRM
• Attend to walk-in customers and respond to phone and email sales enquiries
• Review terms and conditions between the company and customers prior to implementation
• To monitor orders till shipment including coordination with manufacturing facilities (in Europe), suppliers and freight forwarder and update customers.
• Coordinate logistics and liaise with factories in Europe and third-party suppliers which include warehouse management and deliveries
• Follow-up with suppliers and contractors to ensure timely delivery of goods and services
• Ensure SOPs and engagement standards are followed
• Responsible for documents administration including DO, PO & Invoice
• Maintain and ensure accurate data entries in the system
• Inventory tracking, replenishment and stock coordination
• Prepare COO /COQ / COC for customers
• Maintain proper filing of sales and operational documents
• Report generation weekly/monthly and administration support

Requirements

• Minimum 3 years of relevant working experience in customer support
• Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)
• Proactive and able to response quickly to operational needs
• Able to work independently and also as a team
• Detail-oriented & excellent communication skills

Working location: North area

L24119740