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Provide technical and product support to customers, ensuring timely issue resolution and high customer satisfaction
Gather customer feedback on product quality, delivery, and service performance, and share insights with internal teams
Work closely with cross-functional departments to improve customer satisfaction and service quality
Follow company and customer compliance, quality, and workplace safety requirements
Maintain good housekeeping and safe work practices at both company and customer sites
Perform failure analysis on defective products and prepare clear investigation reports
Identify product defects accurately and support corrective actions
Lead defect containment and crisis response activities during quality issues
Escalate critical issues promptly and support resolution plans
Carry out operational and on-site tasks as assigned after training
Interested applicants may email resume to [Confidential Information]
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
We regret only shortlisted candidates will be contacted
Job ID: 145799905