Customer Support Coordinator (Temporary, 12 months)

We are looking for a Customer Support Coordinator in Singapore. This is a temporary opportunity (12 months) to cover the absence due to the long-term maternity leave, and its location is Pandan Crescent, Singapore.

About the position

As a Customer Support Coordinator, you will:

. Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request

. Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)

. Provide service quotation to Customers based upon the job requirements.

. Prepare Field Support Engineers(T4) and Service Partner for the job.

. Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.

. Verify completion of service support delivered.

. Invoice Customers as per initial quotation and based on service outcome

. Maintain competent understanding of actual and new company's products, their functions, and alternatives.

. Review the Quality Management System requirements and ensure operations complies.

. Perform weekly on call duties.

To be successful in this role, we expect you to have/be:

. Commercial vocational diploma with corresponding professional experience.

(The position is suitable for a recently graduated candidate or a person with one- or two-years experience)

. Able to work independently.

. Effective time management skills.

. Continuous Improvement Mindset.

. Fluent in English & Chinese, Written and Spoken. This role involves liaising with clients and local agents in both languages.

Why you and us

You are valued - as your true self. At Wrtsil YOU matter.

We value diversity and are committed in supporting inclusive work community. Your growth is supported. We believe in continuous learning & teamwork. Wrtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wrtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps:

Please submit your application before the deadline through our Careers portal (https://careers.wartsila.com/job-invite/47286/)

Applications through email will not be considered. After submitting your application you'll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim

Talent Acquisition Partner

Email: [Confidential Information]