Position Overview:
The Customer Support Associate will support the operations team in managing administrative and client-facing tasks for health screening projects.
Key Responsibilities:
-Appointment Scheduling & Coordination:
- Schedule and confirm patient appointments via phone, email, and online systems.
- Coordinate screening requirement between corporate clients and clinic staff.
-Client Communication:
- Answer inbound calls and emails promptly, addressing patient and corporate client inquiries.
- Provide clear instructions to patients regarding screening requirements and appointment dates.
-Data Management:
- Accurately enter and verify patient information into electronic health records systems.
-Outstanding Case Management:
- Track and follow up on outstanding cases before project deadlines.
- Maintain records of pending cases and escalate unresolved issues to supervisors.
-Compliance & Reporting:
- Adhere to data protection regulations (e.g., PDPA) and clinic policies.
- Prepare weekly reports on appointment attendance, pending cases, and project status.
-Operational/Admin Support:
- Assist with health screening logistics preparation.
- Occasional onsite support as required.
- Work closely with healthcare providers and stakeholders to promptly address and resolve issues as they emerge.
- Any other duties as assigned.
Other Requirements
- Knowledge of health screening, medical tests and EHR systems is advantageous.
- Proficiency in using Microsoft Office and other relevant tools.
- Ability to multitask, prioritize deadlines, and manage sensitive information confidentially.
