Customer Support Associate Engineer (Business Travel Required)

Company Overview

Our client is a global leader in the design and manufacturing of casino playing cards, gaming currencies, and advanced casino equipment. With decades of experience and a strong international presence, the organization is trusted by major casinos across Asia, Europe, and North America. Their commitment to innovation and quality has made them a preferred partner in the gaming industry.

Working Location: West Singapore
Business Travel Required: Singapore, UAE, Vietnam, Thailand

Job Description

As a Customer Support Specialist, you will play a key role in supporting our advanced casino technology products across international markets. You will ensure that our digital equipment-used in casinos for card and chip reading-operates at peak performance, delivering value and reliability to our clients.

Key Responsibilities

As a Customer Support Specialist, you will:

• Perform routine maintenance and diagnostics on digital equipment at client sites (casinos).
• Troubleshoot and repair peripheral devices to ensure optimal performance.
• Collect and analyze data to improve equipment reliability and service quality.
• Communicate directly with clients to resolve issues and ensure satisfaction.
• Support equipment installation projects at international locations.
• Gain hands-on experience in Singapore before exploring global career opportunities.

Requirements

• Bachelor's degree from an accredited institution.
• Eligible for casino licensing (no criminal record, no bankruptcy, not under indictment).
• Willing to work irregular hours to support 24/7 casino operations.
• Strong interpersonal and communication skills across cultures.
• Open to international travel and potential overseas postings.

If you're ready to grow your career in a cutting-edge industry, apply now and become part of a vibrant, forward-thinking team!

Click Apply Now to submit your application.
Only shortlisted candidates will be contacted.

JAC Recruitment Pte. Ltd.
EA License No: 90C3026
EA Personnel Name: Ng Siew Thien
Registration No: R22107842