How You'll Make An Impact
Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customers personalities and situations.
Problem Resolution: Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
Technical Support: Troubleshoot and guide customers through online platforms and mobile applications.
System Navigation: Effectively multitask by utilizing multiple systems simultaneously to provide the fastest possible resolution.
Security & Compliance: Maintain strict adherence to corporate security measures and company policies.
Documentation: Maintain accurate and detailed records of all customer interactions within the CRM system.
Experience You'll Bring
Language Requirements: English, Mandarin and Cantonese (all three languages are required) as you need to engege related stakeholders.
Education: High School Diploma or Degree.
Technical Skills: Solid computer and keyboarding skills proficiency with Google Suite or Microsoft Office.
Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
Background: Must successfully pass a background check.
